Customer Service Representative (CSR)

Job Details: Level: Entry, Job Location: Corporate

• SAN MARCOS, CA, Position Type: Part Time, Education Level: High School, Salary Range: $17.25 - $22.50Hourly, Job Category: Customer Service, So. Cal Volleyball Club is seeking a friendly, organized, and service-oriented Customer Service Representative (CSR) to serve as the first point of contact for our families, athletes in house. This role is essential in ensuring clear communication, smooth operations, and a positive experience for everyone involved in our club.

Key Responsibilities

Serve as the primary point of contact for parents and athletes in person Provide accurate information regarding programs, tryouts, clinics, tournaments, and club policies Assist with registration, payments, and account management Support coaches and leadership with administrative tasks Address questions and concerns professionally; escalate issues when appropriate Perform light facility upkeep and cleaning as needed Assist with apparel sales and merchandise management Help foster a welcoming, organized, and positive club environment Qualifications: Required: Prior customer service and/or administrative experience preferred Strong communication and interpersonal skills Highly organized with exceptional attention to detail Proficient in email, spreadsheets, and online registration platforms Ability to multitask in a fast-paced environment Strong problem-solving skills Ability to lift and push up to 25 lbs Friendly, professional, and solution-oriented demeanor Must be at least 18 years old Availability to work evenings and weekends