PIP & Personal Injury Paralegal – Narrative Operations

At Redefine Management , we are committed to providing every patient with the highest quality of care and compassion. With a dedicated team of Neurosurgeons, Interventional Pain Management Specialists, Orthopedists, Psychiatrists, Physical Therapists, Chiropractors, and Vascular specialists, we pride ourselves on delivering coordinated, comprehensive care across a growing range of specialties.

Redefine Management is seeking an experienced and highly organized PIP & Personal Injury Paralegal – Narrative Operations to oversee our medical narrative reporting process and provide legal-administrative support for Personal Injury Protection (PIP) and motor vehicle accident (MVA) cases. This position serves as a key liaison between our physicians, legal teams, and outside attorneys, ensuring that narrative reports, medical documentation, and case-related requests are processed accurately and efficiently.

The ideal candidate will have a strong background in New Jersey personal injury litigation, PIP claims, or medical-legal case management, combined with an understanding of medical records, physician narratives, and attorney billing processes. This is an excellent opportunity for an experienced paralegal or medical-legal professional seeking to take ownership of an important operational function within a growing healthcare organization.

Job Title: PIP & Personal Injury Paralegal – Narrative Operations Salary: $65,000- $85,000, commensurate with qualifications, relevant experience, and the scope of operational responsibilities. Hours: 40 hours per week/ Hybrid schedule Job Type : Full-time Benefits: Paid time off, sick time, health insurance (medical, dental, vision, accident, and critical illness), life insurance, 401(k) with Company match, yearly bonus Key Responsibilities Narrative Report Management Oversee the end-to-end workflow for medical narrative reports associated with personal injury and motor vehicle accident cases.

Coordinate with physicians to obtain medical opinions, narrative reports, and supporting documentation for attorney requests. Track pending narrative requests, monitor turnaround times, and ensure timely completion and delivery. Review narrative reports and supporting documentation for completeness, consistency, and administrative accuracy before distribution.

Maintain organized records of narrative requests, completed reports, and outstanding items. Identify opportunities to improve the efficiency and consistency of narrative operations. PIP & Medical-Legal Case Support Provide administrative and paralegal support for New Jersey PIP and personal injury-related matters. Coordinate the collection, organization, and distribution of medical records, treatment documentation, and supporting case materials.

Respond to attorney inquiries and facilitate communication between legal representatives, physicians, and internal departments. Assist with requests for medical opinions, case summaries, and documentation needed for litigation, arbitration, or claims review. Maintain familiarity with NJ PIP requirements, medical documentation standards, and relevant legal processes.

Track case deadlines, outstanding documentation, and attorney follow-up requests. Attorney Billing & Collections Coordinate billing for narrative reports, medical records, and other medical-legal services. Track outstanding attorney invoices and accounts receivable. Follow up on outstanding balances and coordinate collection efforts with the appropriate departments.

Research and resolve billing discrepancies related to attorney requests. Maintain accurate records of billing activity, payments, and outstanding balances. Operational Coordination & Reporting Serve as a primary point of contact for narrative operations and related medical-legal requests. Collaborate with clinical leadership, physicians, legal representatives, and administrative teams.

Manage multiple active cases and requests while maintaining accuracy and meeting deadlines. Maintain tracking systems and prepare updates on pending requests, report completion, billing, and collections. Recommend workflow improvements to increase operational efficiency and accountability. Perform additional PIP-related legal support and administrative responsibilities as assigned.

Required Qualifications 3–5 years of experience working in a personal injury or motor vehicle accident law firm, or a closely related medical-legal environment. Minimum of 3 years of experience involving New Jersey personal injury litigation, PIP claims, or medical-legal case management. Strong knowledge of NJ PIP processes, medical records, narrative reports, and attorney documentation requests.

Demonstrated experience communicating and coordinating with physicians regarding medical opinions and reports. Understanding of medical terminology, particularly orthopedics, spine care, and pain management. Experience with attorney billing, accounts receivable, and collections. Strong organizational skills and demonstrated ability to manage multiple cases and competing deadlines.

Excellent written and verbal communication skills, attention to detail, and ability to work independently. Proficiency in Microsoft Office and experience using electronic medical records or case management systems.

Education

Associate's or Bachelor's degree preferred. Paralegal certificate strongly preferred. Equivalent relevant professional experience will be considered.

Preferred Qualifications

Experience working with a New Jersey personal injury law firm or healthcare organization handling MVA/PIP cases. Experience managing medical narrative reporting processes. Familiarity with PIP arbitration documentation, attorney requests, and litigation support. Experience coordinating documentation across multiple physicians or clinical locations.

Experience developing operational workflows and tracking performance metrics.