Highlander Pub - Host/Support Staff

Job Details: Job Location: Maple Grove, MN

• Maple Grove, MN, Position Type: Part Time, Education Level: None, Salary Range: $11.41 - $11.41Hourly, Job Shift: Varied, General Overview: This position is accountable for assisting servers and bartenders to ensure all diners have an exceptional experience. Key Areas of Responsibility: Customer Service Greeting and seating guests upon arrival Conduct all service with a friendly, helpful, and professional demeanor. Acknowledge all customers coming and going in the vesitbule. Communicate effectively with servers to notify them they have a table. Notice if a table has not been greeted by a server and ensure that they get service from a server or manager If a table has bypassed the host stand, ensure you greet them at the table and communicate effectively with them to ensure seating order has been kept Answer phone calls to add diners to the waitlist during busy times Take reservations, adhering to our reservation policy and legibly and accurately enter into the reservation book Accurately take and enter all take-out orders into POS system and ensure customer receives their correct order Ensure seating chart is up to date and organized Follow all company standards of service Comply with all health, safety, and liquor regulations Assist with bussing of tables during busy times Monies and Gratuities Proper care and handling of cash drawer funds Collect all funds owed by customers for take-out orders Reconcile monies collected to the POS system and close Z Restaurant Maintenance and Operation Maintain organized and sanitary work area Stock host stand supplies Complete opening and/or closing procedures if assigned those shifts Check bathrooms for cleanliness Perform cleaning and minor facility maintenance during slow periods Roll silverware and other side work as assigned each night Qualifications: Must have a 3 day minimum availability, including evenings and weekends, as necessary with fluctuation levels of diners Superior interpersonal skills and customer service skills and aptitude Adaptable, dependable and detail oriented Capable of diplomatically resolving any customer dissatisfaction Must be a self-starter and work effectively as part of a team, helping others if needed Must display positive attitude in managing interactions with others inside and outside the company Strong organizational skills and ability to multi task Working Conditions The physical working conditions of this position include an environment where standing 7-8 hours is routine. Must be able to lift up to 30 lbs. for short periods.