Senior Technical Support Engineer

Five. Rivers Technologies is looking for a proactive and technically strong Support Engineer to join our team. The ideal candidate will be responsible for troubleshooting technical issues, supporting clients, and ensuring smooth system performance.

Responsibilities

Responsible for handling all incoming tickets according to defined Service Level Agreements (SLAs). Resolve low-to-moderate complexity technical issues using defined tools and processes, such as password resets and functional customer mapping changes. Continuously monitor and maintain the data ingestion pipelines, ensuring data quality (completeness, correctness, and freshness) post-implementation.

Diagnose and resolve data-related issues, including missing/empty tables, incorrect transformations, and unexpected data anomalies. ​Maintain the knowledge base and documentation to support both customers and internal team members.

Requirements

Knowledge of supply chain processes and a strong understanding of supply chain workflows in 1-2 ERPs (SAP or Oracle) Proficiency in SQL Experience with relational databases Experience with cloud data infrastructure on AWS or Azure Monitor data pipeline errors and proactively resolve them Familiarity with DevOps practices, including CI/CD pipelines Bachelor’s in Computer Science, Engineering, Data Science, or a related field Previous experience in a support, data engineering, or a related position involving supporting a SaaS app providing data management, extraction and analysis Ability to learn systems and business processes quickly Ability to explain technical concepts to non-technical stakeholders.

Location : Business Hub, DHA phase 8, Lahore.