Automotive Service Writer

Company: Serpentini CDJR, a prominent family-owned and operated dealership, is seeking a dedicated Service Writer to join our team in North Olmsted, Ohio. With a commitment to excellence and customer satisfaction, we pride ourselves on delivering top-tier automotive services.

Position: We are hiring a proactive and experienced Service Writer to ensure smooth operations and exceptional customer service experiences in our service department.

Responsibilities:

• Greet customers warmly, assess their automotive service needs, and document accurately.

• Clearly explain repair diagnoses and recommend services based on manufacturer guidelines.

• Provide detailed estimates of costs and timelines for repairs, adhering to Serpentini's pricing and process standards.

• Schedule service appointments efficiently and coordinate service bay assignments.

• Maintain continuous communication with technicians and customers throughout the service process.

• Address customer inquiries and concerns promptly and professionally to ensure satisfaction.

• Ensure meticulous documentation of service orders and invoices, following all store processes.

Expectations:

• Minimum of 2 years' experience as an automotive service writer.

• Proficient in automotive service procedures, manufacturer KPI scoring requirements, and terminology.

• Ability to exceed monthly goals set by management and contribute to the team's success.

• Strong interpersonal and communication skills to build lasting customer relationships.

• Detail-oriented with exceptional organizational skills in a fast-paced environment.

• Commitment to following all store processes and exceeding manufacturer KPI scoring requirements.

Benefits:

• Competitive compensation based on experience.

• Comprehensive health insurance benefits.

• Paid vacation, holidays, and personal time off.

• Opportunities for career growth and development in a supportive, family-oriented environment.

How to Apply: Apply on this AD or in person at the store. We look forward to reviewing your application and potentially welcoming you to our team at Performance Nissan.

About Us: Serpentini has been a trusted name in the Ohio automotive community for many years. We are committed to delivering superior service and fostering long-term customer relationships. Join us and be part of a team that values integrity, professionalism, and exceeding customer expectations. We are an EOE and DFW.