German Customer Advisor - BLG5

Looking for an international career opportunity while enjoying an excellent quality of life in one of Europe's most affordable and dynamic capitals? Join a leading customer support team in Sofia, Bulgaria, supporting a prestigious Swiss telecommunications company. The position is on-site from our office in Sofia. German-Speaking Customer Support Advisor, you will assist customers of a leading Swiss telecommunications provider, delivering outstanding service while identifying sales opportunities and maximizing customer satisfaction.

Provide customer support via inbound calls Analyse and resolve customer inquiries Provide information on administrative and technical topics (products, billing, etc.) Perform updates in internal systems Escalate issues or calls to other departments when necessary Requirements You are the one we’re looking for if you have: German language level C1 is mandatory Customer-oriented mindset and approach Excellent organisational and communication skills Good knowledge of MS Office Willingness to work in shifts (9 a.

m. – 10 p.m.) including weekends Benefits Competitive Salary Package Base Salary + Training + Tenure Bonuses offered Billing Skills Bonus Unlimited Sales Bonus Possibility to work in hybrid model Additional Benefits Monthly meal vouchers Private health insurance Fully covered Multisport card Structured onboarding and continuous learning Long-term career development opportunities