Job description
Position Summary
This role ensures safe, efficient patient flow and promotes a positive patient experience while working collaboratively with providers, medical assistants, behavioral health staff, and front-office personnel.
Essential Duties
& Responsibilities Clinical Care & Patient Support Perform patient assessments, including vital signs, history review, medication reconciliation, and symptom evaluation. Administer medications, injections, vaccines, and treatments per provider orders and clinic protocols. Provide patient education on medications, follow-up care, chronic conditions, and treatment plans (non-diagnostic).
Conduct telephone triage and relay provider-approved instructions to patients. Maintain awareness of patient acuity and escalate concerns to providers promptly. Documentation & Compliance Document all patient interactions in e. Clinical. Works ( eCW ) accurately and timely . Ensure compliance with HIPAA, OSHA, state nursing regulations, and clinic policies.
Maintain accurate logs (vaccine logs, medication inventory, crash cart checks, etc.) Participate in audits, quality measures, and compliance initiatives as directed. Clinical Operations Oversee clinical workspace readiness, room stocking, equipment checks, and infection control protocols. Support medical assistants by providing guidance, training, and clarification on clinical procedures.
Assist with lab collections (phlebotomy, swabs, point-of-care testing) per competency and policy. Participate in emergency response procedures and maintain current CPR/BLS certification.
Qualifications
Graduate of an accredited nursing program or medical assistant program. Certifications: Current BLS/CPR certification required ; additional certifications preferred. Experience: Prior clinic, outpatient, primary care, or urgent care experience preferred. Technical Skills:
- Proficiency in EHR systems, preferably e. Clinical. Works ( eCW ).
- Strong communication , documentation, and critical thinking skills. Key Competencies Professionalism, discretion, and strong patient service orientation Ability to multitask and work in a fast-paced clinical environment Team collaboration and willingness to support changing clinic needs Strong organizational skills and attention to detail Work Environment & Physical Requirements Standing, walking, and bending . Exposure to clinical environments, including possible contact with bloodborne pathogens (training and PPE provided).
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