Management Analyst

When you become a member of Team DHCF (Department of Health Care Finance), the state Medicaid agency for the District of Columbia, you join our "Mission Possible!" We work every day, in concert with various District government agencies, to streamline access to comprehensive, affordable, and quality healthcare services for District residents.

Whatever your position within our agency, you will positively impact beneficiaries, their families and their future! We invite you to bring your skills, your experience and your passion to a job that makes a difference!

Job Summary

This position is located within the Department of Health Care Finance (DHCF), Office of Health Care and Public Benefits Ombudsman and Bill of Rights. This incumbent serves as a Management Analyst, responsible for analyzing current and proposed management programs to evaluate, implement, and advise regarding management objectives and practices for District residents that are covered by the Health Care Bill of Rights Duties and Responsibilities Works closely with the management and project teams to carry out moderately complex management studies dealing with work measurement, methods, and procedures, time standards, and/or benchmarking to identify root or systemic causes and problems and propose solutions to improve efficiencies.

Conducts detailed analysis on operational functions, and processes and prepares detailed recommendations on improving efficiency and/or solutions or alternative methods of proceeding. Conducts assessment, analyzes findings, and makes recommendations in reports and presentations based on best practices and goals and objectives to the Health Care Bill of Rights in accordance with the Health Care of Bill of Rights laws, rules, and regulations.

Supports the planning, coordination, and evaluation of outreach and community engagement activities by assisting with work plans, tracking performance metrics, and assessing outreach effectiveness to inform program improvements. Collects, analyzes, and summarizes community feedback and demographic data. and service-utilization trends to identify emerging needs, monitor program impact, and support data-driven decision-making for targeted outreach and consumer assistance initiatives.

Develops, maintains, and analyzes outreach materials, records, and stakeholder information while providing logistical and administrative support for events, ensuring alignment with program policies and contributing to continuous improvement of outreach operations .

Qualifications

and Education Specialized Experience – Experience that equipped the applicant with the particular knowledge, skills, and abilities to perform the duties of the position successfully, and this is typically in or related to the work of the position to be filled. To be creditable, at least one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.

Licenses and Certifications None. Working Conditions/Environment The work is performed in a typical office setting. Other Significant Facts Tour of Duty: Monday – Friday; 8:15 am - 4:45 pm Pay Plan, Series, and Grade: CS-343-11 Promotion Potential: This position has promotion potential to the CS-12 level. Collective Bargaining Unit (Union): This position is represented by a collective bargaining unit and is subject to union dues through payroll deductions.

Position Designation: This position has been designated as security sensitive; therefore, the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability, and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.

Residency Preference: Applicants claiming “Residency Preference” will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment. EEO Statement: The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non-merit facto r.