Tenant Relations Supervisor

Manage, monitor, and resolve tenant complaints across multiple channels (Tenant Access, Email, WhatsApp) to ensure timely closure. Distribute official notices and circulars, ensuring all tenants understand and comply with estate regulations. Act as the primary point of contact to build strong relationships, understand tenant needs, and enhance overall satisfaction and trust.

Serve as an effective liaison between tenants and internal departments, as well as external parties and government authorities. Oversee tenant activities and coordinate corrective actions in case of non-compliance, operational issues, or environmental concerns. Maintain, update, and manage accurate, well-organized tenant databases and contact lists.

Prepare regular reports for management on site visit findings, coordination updates, and the status of tenant issue resolution.

Requirements

Bachelor’s degree in any major, preferably in Civil Engineering/Architecture, Communications/PR, or Economics/Management. Minimum 2 years of relevant experience in tenant, property/estate management. Ability to read and interpret site plans, working drawings, and building layouts (proficiency in AutoCAD is a plus). Capable of coordinating, monitoring, and supervising tenant construction and fit-out activities.

Able to communicate and collaborate effectively with internal teams, contractors, tenants, government agencies, and consultants. Detail-oriented and proactive, with the ability to conduct regular site visits and ensure all tenant operations adhere to community or estate rules. Strong communication, negotiation, coordination, and problem-solving skills.

Willing to be placed in Karawang, West Java Benefits Salary Meal Allowance Transport Allowance Medical Reimbursement Shuttle Bus from Jakarta to Karawang