Occupational Health & Wellbeing Coordinator

Job Title Occupational Health Service Delivery Co-ordinator Salary Range Grad 4 Depot / Department Occupational Health and Wellbeing Section / Team SHE Reports to (job title) Resource Manager Direct reports (job title(s) N/A Purpose of the Role The Occupational Health Service Delivery Co-ordinator is responsible for the day-to-day operational coordination and administration of the Occupational Health service, ensuring the efficient delivery of clinical services including health surveillance, case management scheduling, medical assessments, and wellbeing initiatives.

The role acts as the central operational hub of the OH service, coordinating appointments, resources, data management, and service reporting to ensure the service operates efficiently, compliantly, and in line with organisational and regulatory requirements. This position enables clinical staff to focus on clinical delivery while ensuring service flow, governance, and operational performance are maintained.

Key Responsibilities

1Service Coordination Coordinate the daily operational delivery of the Occupational Health service. Manage scheduling and logistics for: Health surveillance clinics Case management appointments Pre-employment assessments Drug alcohol testing Vaccination programmes Support clinics are planned effectively across all OH hubs and locations.

Monitor clinic capacity and utilisation to maximise service efficiency. 2Health Surveillance Delivery Coordinate health surveillance programmes including: Audiometry HAVS Lung function Skin surveillance Vision screening Monitor surveillance completion rates and follow up non-attendees. Support escalation of employees requiring clinical review to Occupational Health Advisors or Physicians.

3Operational Data Reporting Maintain accurate OH service data within the Occupational Health system. Support the production of monthly dashboards and service performance reports including: Health surveillance compliance Case management activity DNA (Did Not Attend) rates Clinical escalation numbers Identify operational trends and highlight service delivery risks.

4Resource Clinic Planning Coordinate clinic locations, room bookings, and equipment availability. Ensure clinical equipment and consumables are available and maintained. Support rota coordination across the OH team. 5Governance Compliance Ensure operational processes align with: HSE health surveillance requirements GDPR and medical confidentiality Clinical governance procedures Maintain accurate service documentation and audit records.

6Stakeholder Engagement Act as the first point of contact for Occupational Health service queries. Liaise with HR, managers, and operational teams regarding appointments and processes. Provide guidance on referral processes and service access. 7Key Deliverables The Service Delivery Co-ordinator will support the Head of Occupational Health by ensuring: Efficient scheduling and operational support of OH clinics Health surveillance compliance targets are achieved Accurate operational reporting and data integrity Effective coordination of OH hubs and clinical resources Person Specification Essential Experience working in Occupational Health, healthcare administration, clinical service environment or project management.

Strong organisational and coordination skills Experience managing complex scheduling and service delivery Strong data management and reporting capability Excellent stakeholder communication skills High level of discretion when handling confidential information Desirable Experience working within an Occupational Health service Knowledge of health surveillance programmes Experience with Occupational Health systems (e.

g. Orchid) Experience producing operational service reports Key Competencies Operational coordination Service delivery management Data accuracy and reporting Stakeholder engagement Problem solving Attention to detail Success Measures Success in the role will be measured by: Health surveillance completion rates Appointment utilisation and DNA reduction Timely processing of referrals Accuracy of service data and reporting Efficient clinic coordination across locations