Payment Customer Service Supervisor

Payment Customer Service Supervisor Location: Dubai, UAE Employment Type: Full-time Salary: AED 15,000 – 20,000 per month + performance bonus Job Summary We are seeking an experienced Payment Customer Service Supervisor to lead customer operations, oversee payment-related support, and manage team performance in a fast-paced payment solutions environment.

The role focuses on customer growth, operational efficiency, payment coordination, and service quality improvement.

Key Responsibilities

Team Performance Management Develop and monitor team KPIs, including customer growth, transaction volume, and operational performance Support team productivity through regular reviews, coaching, and performance tracking Implement incentive and performance improvement initiatives Customer Operations & Growth Maintain relationships with key customers and support transaction growth Manage customer segmentation and engagement strategies Respond to customer inquiries and improve overall customer experience Payment & Settlement Operations Coordinate payment collection and settlement processes Monitor and resolve transaction or settlement issues, including delays and discrepancies Work closely with internal teams to ensure accurate and timely payment processing Risk & Compliance Support Monitor unusual transaction activity and escalate potential risks when necessary Support compliance and operational control procedures Data Analysis & Reporting Track operational metrics such as payment success rates, conversion rates, and customer activity Prepare reports and recommend process improvements based on performance data Requirements Bachelor’s degree in Finance, Economics, Business, or related field preferred Minimum 3 years of experience in payment operations, customer operations, or financial services Familiarity with payment processes, settlement operations, and transaction workflows Experience in team supervision and KPI management Strong analytical and problem-solving skills Proficiency in English and Chinese (Mandarin) Ability to work effectively in a fast-paced environment Preferred Qualifications Experience in payment solutions, fintech, or online industries Understanding of operational risk and transaction monitoring Strong customer relationship management skills Key Performance Indicators (KPIs) Customer growth and retention Active customer engagement Payment success rate Customer satisfaction Issue resolution efficiency Benefits Competitive salary with performance bonus Career growth opportunities Dynamic and international working environment Professional development opportunities