Customer Rep Senior

Important Recruitment Information for this vacancy: Job Posting closes: 10/28/2026 Supporting Documents Uploaded By: 10/29/2026 Agency Information: Kansas Department of Revenue Customer Relations Topeka, Kansas www.ksrevenue.org About the Position: Who can apply: External (anyone can apply) Classified/Unclassified Service: Unclassified Full-Time/Part-Time: Full-Time Regular/Temporary: Regular Work Schedule: 8:00 AM - 5:00 PM; Monday

• Friday Eligible to Receive Benefits: Yes Veterans' Preference Eligible: Yes Search Keywords: KDOR Compensation: Hourly Pay: $21.87 Employment Benefits: Comprehensive medical, prescription, dental, vision, and additional coverage Pre-tax savings accounts Sick & Vacation leave Work-Life Balance programs: military leave, jury leave, funeral leave Paid State Holidays (designated by the Governor annually) Employee discounts with the STAR Program Retirement and deferred compensation programs Paid Parental Leave Employee Assistance Program On-the-job training programs Public Service Loan Forgiveness Program Visit the Employee Benefits page for more information… Position Summary: This position is in the Business Segment of the Customer Relations Withholding Tax Department. Educates customers in person or by phone of applicable laws, policies, procedures, services and resources. Provides customer with information regarding status of records, tax return or other transactions. Provides guidance on options to correct deficiencies, problems, or errors. Performs account management on accounts involving business entities of sole proprietor and business which include associations, joint ventures, estates and trust. Conducts the processing of business applications, returns, remittances and refunds. Performs account adjustments, abatements and/or assessments. This position requires a professional attire and a customer service orientation. Provides customer education in a professional manner when assisting a customer face-to-face or making a public presentations. Provides customer education in a professional manner. Ensures that customers' needs are met in a professional manner. https://www.ksrevenue.org/pd/K0243846.pdf Qualifications: Education: High school diploma or equivalent.

Minimum Qualifications

One year experience in interviewing, investigating or providing technical assistance to clients, customers, or the public, and one year experience in auditing or accounting support work.

Preferred Skills

Word, Excel, PowerPoint, Access, Proofreading, editing, & attention to detail. Preferred Experience: Two years of experience or education in auditing or accounting support work. Recruiter Contact Information: Kansas Department of Revenue

• Recruitment Team Email: KDOR_Recruitment@ks.gov Phone: (785) 296-3077 Mailing Address: Kansas Department of Revenue, Office of Personnel Services, 109 SW 9th Street, Topeka, KS 66612 Job Application Process: First Sign in or register as a New User . Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications. Upload required documents listed below for the Careers> My Job Applications page. Start your draft job application , upload other required documents, and Submit when it is complete. Manage your draft and submitted applications on the Careers> My Job Applications page. Check your email and My Job Notifications for written communications from the Recruiter. Email – sent to the Preferred email on the My Contact Information page Notifications – view the Careers> My Job Notifications page Helpful Resources at jobs.ks.gov : “How to Apply for a Job – Instructions” and “How to Search for a Job – Instructions" Required Documents for this Application to be Complete: Upload these on the Careers
• My Job Applications page: DD214 (if you are claiming Veteran’s Preference) Upload these on the Attachments step in your Job Application: Resume Cover Letter Helpful Resources at jobs.ks.gov : “How, What, & Where do I Upload Documents” Kansas Tax Clearance Certificate: A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas. Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance withing ten (10) days of the job offer. A Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law. Please be encouraged if you have a missing tax return(s) or you owe taxes to the State of Kansas, the Kansas Department of Revenue will work with you. The Kansas Department of Revenue can set you up on a payment plan to receive a Tax Clearance so you can get a job working for the State of Kansas. The Kansas Department of Revenue can be contacted at 785-296-3199. Kansas Department of Revenue
• Tax Clearance Frequently Asked Questions How to Claim Veterans Preference Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager. Learn more about claiming Veteran’s Preference How to Claim Disability Hiring Preference Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager. Learn more about claiming Disability Hiring Preference PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be sent either by fax to (785) 296-7712, scanned and emailed to Gustavo.Victoriano@ks.gov , or can be mailed/delivered in person to: ATTN: Disability Hiring Preference Coordinator Office of Personnel Services Docking State Office Building 915 SW Harrison Ave, STE 260 Topeka, KS 66612 Equal Employment Opportunity The State of Kansas is an Equal Opportunity Employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter. Reasonable Accommodation Policy Statement: The Americans with Disabilities Act Amendments Act of 2008 ensures you the right to reasonable accommodations. A request for an accommodation will not affect your opportunities for employment with the State of Kansas. Arrangements will be made if you have a disability that requires an accommodation for completing an application form, interviewing or any other part of the employment process. It is your responsibility to make your needs known to the KDOR Recruitment Office at 785-296-3077.