Student Support Coordinator

Job Summary

The Student Support Coordinator for graduate and extended studies/non-traditional programs provides student centered support for recruitment, inquiry response, application assistance, admissions coordination, onboarding, and student persistence. This position serves as a primary point of contact for prospective, applicant, admitted, and enrolled students; supports students as they move through the inquiry, application, admission, enrollment, and onboarding process; maintains communication with academic departments and campus partners; and provides data related to inquiries, applications, admissions, enrollment, retention, and persistence to support enrollment growth and planning.

The position supports programs within graduate studies and extended/non-traditional academic programs as assigned, including, but not limited to, certificate programs, dual credit, Adult Education & Literacy, Learning in Retirement, and other related academic initiatives. Essential Job Functions, Duties and Responsibilities Serve as a primary student support contact for prospective, applicant, admitted, and enrolled students in graduate, extended studies, and related non-traditional academic programs.

Respond to questions from prospective and current applicants regarding program options, admissions requirements, application steps, deadlines, missing materials, and next steps. Track student application progress from inquiry through admission, maintain accurate records of contacts and application status, and communicate concerns, delays, or barriers to appropriate offices and program leaders.

Coordinate onboarding for admitted and enrolled students, including communication, orientation support, next-step guidance, and connection to appropriate university resources. Provide application follow-up and proactive outreach to students with incomplete applications, missing admissions materials, or unresolved enrollment steps.

Monitor student engagement, enrollment status, and retention concerns; communicate issues to appropriate departments, program leaders, and campus offices. Serve as a liaison between students, Admissions, Student Financial Services, Registrar, academic departments, and Graduate and Extended Studies. Support recruitment, marketing, outreach, information sessions, events, and table presence for graduate, extended studies, non-traditional, and certificate programs in collaboration with academic departments, Admissions, and Marketing.

Provide application, inquiry, admissions, recruitment, retention, and persistence data to support enrollment planning and decision-making. Identify barriers in the student intake, admissions, onboarding, enrollment, and retention process and recommend improvements to strengthen student service and enrollment outcomes.

Maintain confidentiality and comply with university policies related to student records, admissions information, and student support documentation. Perform other duties as assigned. Knowledge, Skills, and Abilities Knowledge of higher education admissions, recruitment, student services, and enrollment processes. Ability to communicate clearly and professionally with prospective students, applicants, departments, and university offices.

Strong attention to detail, follow-through, organization, problem-solving, and commitment to student centered service.

Minimum Qualifications

Bachelor’s degree required; master’s degree preferred. One to three years of experience in higher education, admissions, recruitment, student services, academic advising, enrollment management, or related administrative support. Experience communicating with students, applicants, faculty, staff, and campus partners. Experience using student information systems, CRM systems, application systems, or similar technology platforms preferred.

Strong written, verbal, interpersonal, organizational, and customer service skills. Ability to track multiple students, deadlines, application steps, and communication needs with accuracy. Ability to work independently and collaboratively in a fast-paced environment. Physical Demands Prolonged periods of sitting and computer use.

Light sedentary office work. Ability to lift up to 25 lbs. Lincoln University is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and institutional needs. Applicants requiring a reasonable accommodation during the application or interview process should contact the Office of Human Resources at 573-681-5018.