Software Support Analyst I

The Software Support Analyst I will provide external, customer-facing, responsive, and quality technical support for Breg’s software portfolio. S/he will perform immediate troubleshooting and analysis of technical problems and implements, or directs, the implementation of corrective action to restore function and avoid recurrence.

S/he will also act as the customer’s point-of contact for problem escalation and resolution as required while recording all incidents into the case tracking system and maintaining accountability and ownership of reported issue until resolution. This person will work, and direct activities as appropriate, with product manager(s), project manager(s), development team(s), implementation team(s), CSRs, and customers on an extensive basis.