Administrative Assistant- Foreclosure Payoffs & Reinstatement

Position Summary

We are seeking a detail-oriented Payoff & Reinstatement Specialist to join our Default Operations team. In this role, you will calculate mortgage loan payoff, reinstatement, demand, and FDCPA amounts, prepare related correspondence, and ensure compliance with applicable legal, regulatory, and client requirements. The ideal candidate has strong analytical skills, excellent attention to detail, and a commitment to delivering exceptional customer service.

Key Responsibilities

Calculate accurate payoff, reinstatement, demand, and related mortgage loan amounts, including principal, interest, escrow, fees, and advances. Prepare payoff, post-judgment, demand, and reinstatement letters in accordance with client guidelines, firm procedures, FDCPA requirements, and applicable state laws. Review calculations and documentation for accuracy and completeness prior to issuance.

Respond to inquiries from borrowers, clients, attorneys, and third parties in a timely and professional manner. Maintain accurate records and update client systems as needed. Manage assigned queues and workflow to ensure deadlines and service levels are met. Collaborate with clients and internal teams to resolve discrepancies and obtain necessary information.

Ensure compliance with all applicable regulations, client requirements, and company policies. Perform additional duties as assigned.

Qualifications

Education

High school diploma or equivalent required. Associate's or Bachelor's degree in Finance, Accounting, Business, or a related field preferred. Experience Minimum of 2 years of experience in mortgage servicing, default servicing, financial services, banking, legal support, or a related field preferred. Skills Strong analytical and mathematical abilities.

Excellent attention to detail and accuracy. Strong organizational and time management skills. Ability to manage multiple priorities and meet deadlines. Effective written and verbal communication skills. Ability to work independently and collaboratively within a team environment. Proficiency with Microsoft Office and data management systems.

Preferred: Experience with mortgage payoff and reinstatement calculations, default servicing, foreclosure, or creditor rights operations.

Benefits

Competitive compensation Health, dental, and vision coverage 401(k) plan with employer match Paid holidays and time off Opportunities for professional development and career advancement Join Diaz | Anselmo and be part of a dynamic team dedicated to excellence in legal support and corporate services. Apply today to begin a rewarding career path in the legal industry with a respected organization.