Student - Digital Technician Assistant, ITS

Description The Digital Technician Assistant troubleshoots and supports PC and Mac needs (students and employees), both hardware and software; supports students and staff in person, via email and on the phone; troubleshoots and repairs classroom and lab PC and Mac equipment and completes required documentation. $9.50/hour Primary Duties

1. Answer and assist help line phone calls in a pleasant manner
2. Submit and respond to RT tickets
3. Troubleshoot, support and resolve hardware and software on PCs and Macs (student, staff, lab, classroom) under the guidance of a Tech Support, Tier II Technician
4. Troubleshoot and/or replace AV equipment as needed
5. Re-image laptops
6. Be on call as assigned – Responsible for evening classroom support (hardware and software)
7. Effectively communicate with clients (employees and students)
8. Complete research as requested to support and extend department's knowledge base
9. Maintain consistent and reliable attendance Secondary Duties Other duties as assigned. Experience Required Basic computer experience required. Basic knowledge of multiple operating systems and configuration is preferred. Some hardware knowledge is required Skills, Characteristics Required Outgoing, friendly personality Good customer service skills Able to work on multiple projects at one time Ability to work well within a team and effectively share new knowledge with others Basic PC hardware and software knowledge Willingness to learn new technologies and troubleshooting practices, and share new knowledge with others Good communication skills, both oral and written Special Working Conditions Be able to lift 60 pounds Dress Code Requirements All students are expected to have a neat and clean appearance. No cutoffs or torn pants/shirts are permitted.