Service Specialist

Purpose of Job: Maintaining, servicing and growing existing Accounts in Sasol Secunda Location: Secunda Required outputs: Functional Responsible for the execution of required contractual service activities of allocated customer sites (Person must be based in Secunda or surrounding areas). Ensure all chemical treated systems are fully optimized and good margins are maintained on site Ensure the retention of allocated customer accounts being serviced.

Identify new business opportunities and work with Business development and Product Manager to close new business. Compiling of daily, weekly and monthly customer reports. Interpretation of CSR and taking corrective actions. Customer operational level interaction and communication with regards to site service activities and continuous improvement.

Ensure that we are EHS compliant (as per SHE plan) and that housekeeping is in order. Monitor the performance of all site chemical dosing and monitoring equipment. Responsible for required calibrations and maintenance of all site equipment with involvement of Field Service technicain. Ensure that Customer Service Excellence Files are in place and updated.

Ensure correct chemical dosing and inventory control (consumption, ordering & forecasting) is done and in place. Responsible for the identification and implementation of customer value generation projects. Responsible for living and demonstrating the AECI BIGGER values. Site Servicing (Control equipment, calibration, dosing pumps, water chemistry) Ensure all chemical treated systems are fully optimized and good margins are maintained on site Ensure healthy growth of the accounts in the area and insures customers KPI’s are met Attend monthly/quarterly review meetings with key site management personnel Ensure all JCC’s are submitted on time and make sure accounts are not blocked as a result Ensure housekeeping and Safety on all 7 sites are always up to AECI standards Yearly budgets for all accounts Proficiency in Excel/Word/PowerPoint Qualifications and expertise required (Must) Matric with Math’s & Science.

Tertiary qualification

• Diploma/Degree (Minimum) in Chemical Engineering. Must have knowledge and experience in cooling water, boilers, liquid/solid separation, influent/effluent and related equipment. Proven track record in customer service delivery and customer retention. Valid driver’s license, travelling is required to execute the responsibilities of this role. Basic water treatment equipment trouble shooting and maintenance skills & experience. Competencies (skills, knowledge and characteristics) Team player Effective communication Good Time and Territory Management Attention to detail Report writing ability Problem solving Analytical thinking Self-starter (must be able to operate with minimum supervision). AECI respects your right to privacy. Please review our privacy policy at https://investor.aeciworld.com/governance .