Seller Education & Community Management Associate - Shopee

Identify and recruit potential KOL sellers to join the seller community. Facilitate their onboarding process, ensuring they understand platform policies and best practices; Build, grow, and maintain strong relationships with sellers in the seller community. Regularly communicate with them to understand their needs and provide support; Training and Development: Research seller needs, develop learning roadmaps, and organize training sessions, workshops, or courses to enhance their platform skills and policy awareness; Develop and execute end-to-end communication and education plans to drive seller awareness, understanding, and adoption of platform policies, initiatives, and programs; Regularly monitor seller sentiment, social noise, and emerging concerns across channels to identify potential issues and seller needs.

Collaborate closely with relevant Seller Engagement (SE) sub-teams to provide timely seller support, issue resolution, and crisis management when needed; Work closely with Seller Engagement (SE) sub-teams and SE channels under defined direction, communications plan, and timeline to ensure timely & high-quality delivery of Communications Plan, project execution & KPI tracking; Organize and participate in government and CSR networking events with government representatives to foster relationships and promote the seller community’s interests & build a meaningful and professional brand; Prepare regular reports for management that detail community engagement, KOL sellers' performance, and CSR events outcomes; Work closely with marketing, business development teams, and government relations teams to align strategies and initiatives; Other tasks as assigned.

Fresh graduates or candidates with around one year of experience in KOL management, influencer marketing, or related fields; Bachelor’s degree in Marketing, Communications, Business Administration, or a related field; Have an understanding of seller-related information: policies, features, insights; Familiarity with the seller segment and an understanding of their needs and challenges; Experience in designing and delivering training programs tailored to different skill levels; Strong interpersonal skills to build and maintain relationships with KOL sellers, external stakeholders, and cross-functional teams; Collaborative mindset and ability to work effectively with cross-functional teams; A proactive approach to problem-solving and decision-making; Proficiency in both written and spoken Vietnamese and English languages.

Please note that only shortlisted candidates will be contacted for the next steps within three weeks.