Job description
Technical Solutions Specialist People behind the solutions At Fuller Technologies we know that building a strong team starts with creating opportunities for growth. For over a century, we’ve supported the people behind the solutions, fostering a culture where hard work is valued, learning is encouraged, and teamwork drives success.
Here, you’ll find the tools and support to develop your skills and take your career further. Join us and become part of a company that values your contributions and is committed to helping you succeed—every step of the way.
About the role
As a Technical Solutions Specialist, you will serve as the link between our customers, Engineering, Inside Sales, and Parts teams. You will help identify customer needs, validate spare parts, answer technical questions, and ensure accurate technical information is provided throughout the proposal and order execution process.
This role is ideal for someone who enjoys problem solving, working with technical documentation, and supporting customers. While experience in the cement industry is beneficial, it is not required.
Your responsibilities
Provide technical product support to Parts and Inside Sales teams Identify and validate spare parts based on customer requirements and technical documentation Collaborate with Engineering, Parts, and Sales teams to support customer requests Ensure accurate documentation and timely communication throughout the inquiry process Troubleshoot technical issues and support non-conformance investigations and claims Prepare technical specifications and supporting documentation when required Serve as a technical resource for both customers and internal stakeholders What you bring Mechanical Engineering, Engineering Technology, Engineering Assistant, Technical Support, Maintenance, or similar technical background Experience working with industrial equipment, manufacturing, product support, engineering support, maintenance, or related environments Ability to understand technical drawings, specifications, and documentation Strong problem-solving and troubleshooting skills Self-motivated with the ability to work independently Strong communication and customer service skills Willingness to learn new products, systems, and technologies Experience supporting spare parts, industrial equipment, hydraulics, or heavy industry is a plus What we offer Global network of supportive colleagues and growth opportunities.
Competitive benefits package including health, dental, disability, life, and voluntary insurance options Time to recharge through PTO, plus 10 annual holidays, and parental leave Retirement preparation with a 401(k) and company matching Financial support for continuing education Annual bonus for Professional Engineering licenses Employee Assistance Program An equal opportunity employer committed to creating a diverse and inclusive workplace As an equal opportunity employer, Fuller Technologies embraces diversity and equality by promoting an environment of inclusion.
We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials.
Fuller Technologies is a leading supplier of engineering, equipment and service solutions to customers in the cement industry – for more information please visit www.fuller-technologies.com .