Assistant Manager - Technology Delivery

Overview

This role sits at the intersection of business and IT. Working with a high degree of independence, the incumbent will partner with business stakeholders and IT squads to clarify needs, shape clear requirements, and drive delivery from analysis through testing and go-live. The incumbent will own assigned initiatives end to end - coordinating people and dependencies across workstreams, aligning parties without formal authority, and ensuring UAT provides the confidence needed for a successful release - while also supporting business users on day-to-day questions and operational issues.

Responsibilities

Own business analysis for assigned initiatives, including analyse business and client needs, document requirements, define and assess enhancements, and derive test cases and acceptance criteria. Establish scope and parameters for systems analysis and define outcome criteria and measurable success measures. Coordinate resources across business and IT teams to ensure priorities are clear, dependencies are managed and delivery remains on track.

Partner with project/delivery leads to maintain delivery momentum and provide visibility of progress to business and IT stakeholders. Lead and support UAT, including test planning, test-case preparation, acceptance criteria definition, coordination, and hands-on testing where appropriate. Build effective working relationships across IT squads and drive alignment to achieve successful delivery outcomes.

Represent the team in cross-functional forums and stakeholder discussions. Provide day-to-day support to business users by answering system and process-related enquiries, clarifying requirements, and coordinating issue resolution with the appropriate teams. Proactively identify risks, issues, and delivery challenges, and recommend practical solutions to address them.

Requirements

Bachelor's degree in Business, Information Technology, or a related field - or equivalent practical experience. 5+ years' relevant business analysis experience, including shaping requirements and supporting delivery through UAT/go-live. Working knowledge of business analysis practices, plus a high-level understanding of how applications, data, and infrastructure fit together.

Familiarity with Agile and/or Waterfall delivery approaches. Strong analytical, organisational, and interpersonal skills, with clear and concise written and verbal communication. Proven ability to influence and align stakeholders without formal authority. Able to manage multiple concurrent initiatives, take end-to-end ownership with minimal supervision, and operate effectively in a matrix / squad environment.

Relevant certification (e.g. CBAP, PMI-PBA, or Agile/Scrum) are advantageous. Knowledge of Construction, Property Management, or Loyalty Programmes would be beneficial. Experience presenting to or working with mid-to-senior business and IT stakeholders is preferred.