Guest Room Attendant

Duties and Responsibilities

Anticipate guest needs, respond promptly, and acknowledge all guests in a courteous and professional manner, regardless of workload or time of day. Maintain up-to-date knowledge of all hotel services, features, and local attractions to accurately assist guests with inquiries. Ensure cleanliness, sanitation, and organization of assigned work areas at all times.

Use appropriate cleaning chemicals and equipment for designated surfaces, following safety guidelines. Transport and securely position housekeeping carts stocked with cleaning supplies, amenities, and linens. Service assigned guest rooms in accordance with hotel standards and procedures. Empty trash containers and ashtrays, ensuring proper disposal.

Thoroughly clean and sanitize bathrooms, including mirrors, sinks, toilets, showers, bathtubs, and floors. Replenish bathroom supplies such as tissues, toiletries, and amenities in correct quantities and placement. Inspect and replace soiled or damaged bathrobes and linens. Strip and remake beds using clean, fresh linens according to standards.

Clean closets and door tracks; ensure proper arrangement of hangers, extra bedding, and luggage racks. Dust and polish all furniture; reposition items according to room layout standards. Check all drawers and storage areas for guest belongings; remove and report any items left behind. Inspect under beds, furniture, and seating areas for debris and remove as necessary.

Examine furniture and fixtures for damage; report any issues to the Supervisor. Clean upholstered furniture, including cushions and crevices, removing dust and debris. Dust and clean all decorative items such as pictures, frames, and mirrors. Clean and sanitize in-room electronics, including televisions, remote controls, and telephones.

Set and verify correct time on all clocks. Clean and inspect lamps, light switches, and fixtures to ensure proper operation. Clean windows, ledges, and frames, removing smudges and dust. Empty and sanitize ice buckets; ensure all surfaces are dry. Maintain drapes by dusting regularly and ensuring proper alignment. Inspect and replenish in-room amenities and guest service materials.

Clean balconies or patios, removing debris, trash, and cobwebs. Clean entrance doors, ensuring they are free of fingerprints and marks. Ensure required safety and informational materials (e.g., fire safety notices, rate cards, DND signs) are present and in good condition. Clean and maintain A/C units, vents, and thermostats; set to appropriate temperature.

Clean baseboards, corners, and edges, removing dust and stains. Vacuum carpets thoroughly in all areas of the guest room. Deodorize rooms to maintain a fresh and pleasant environment. Clean kitchen and living room areas where applicable. Prepare additional bedding such as cribs, sofa beds, and rollaway beds as needed.

Handle guest clothing carefully, including folding or rehanging when required. Update room status on assignment sheets accurately and promptly. Return, clean, and restock housekeeping carts at the end of each shift. Maintain and clean equipment, including emptying vacuum bags. Ensure the security of assigned guest room keys at all times.

Report maintenance issues, damages, and safety concerns to the Supervisor immediately. Turn in all lost and found items in accordance with hotel procedures. Perform additional duties as assigned by management Qualifications High school diploma preferred Two (2) years’ experience as a Room Attendant High standard of work and attention to detail Physical fitness and stamina Ability to work alone and as part of a team Honest and reliable work ethic Respect for guest privacy Polite and customer-oriented approach when dealing with guests Excellent attention to detail, speed and accuracy Ability to prioritize and organize.

Ability to execute directions precisely Ability to work with minimal supervision. Ability to maintain confidentiality of guest information and pertinent hotel data. Ability to effectively communicate with guests, management and co-workers to their understanding