Sales Manager, Player Development

The Sales Manager is responsible for proactively soliciting appropriate gaming opportunities through tele-prospecting and direct sales contact to achieve personal and casino revenue goals. Proactively communicate with patron groups up-to-date information about the casino and its activities. Maintain a personal relationship with these select patron groups and maintain an awareness of what competitors are doing.

Responsible in learning to support Solaire’s Service and Relationship Strategy, driving patron/player trips and loyalty by delivering service excellence throughout each patron experience. Provide service to our patrons /players in order to grow share of the players time in gaming. Aggressively pursues the assigned patron groups/segments, develop and execute plans to grow the type of patron behavior within that group/segment that will best achieve the success of the Casino, and support the selling philosophy.

Offer the patrons benefits and unique features. Serves the patron by understanding their needs/preferences and recommending the appropriate incentives to play that best meet their needs/preferences, and exceeds their expectations, while building a relationship and loyalty to Solaire. Maintaining warm, hospitable relations in all patron contact/interactions.

Assisting in meeting or exceeding budgeted goals in sales through, Trips, Theo, Contact Logs, and Preference. Strategizing, planning, and negotiating with patrons to maximize the profitability of the patrons and the whole Solaire. Proactively identifies, qualifies, and solicits new patron opportunities through account and on-site / on-floor penetration and saturation.

To resolve any guest issue that arises, including the coordination of departmental assistance when necessary. Remains accessible to customers and co-workers by responding to calls or other inquiries promptly. Executing established standard policies and procedures, work instructions, rules, processes, directives and guidelines within budgeted guidelines.

Organized patron files and contact logs thru Player 360 entries. Building positive working relationships with other disciplines and associates at the resort and other casino departments Implementing sections of the sales plan that direct the solicitation and booking of casino patrons requests. Has current working knowledge of the competition.

Requirements

3 - 5 years of sales required at a hotel or for consumer goods comparable to that of an Integrated Resort. 4-year degree from an accredited college or university.