Assistant Manager, Contract Management

Responsibilities

• Review customer contracts, service agreements, master service agreements (MSA), order forms, amendments, and other commercial documents. • Identify contractual, commercial, operational, and financial risks and provide recommendations to mitigate potential exposure. • Advise internal stakeholders on contract terms, obligations, liabilities, service commitments, and commercial implications. • Support contract negotiations with customers to secure commercially favorable terms while maintaining positive business relationships. • Collaborate closely with Sales teams during contract discussions and customer negotiations. • Review customer-requested contractual changes and assess associated commercial, operational, and delivery impacts. • Lead contract redlining activities and coordinate stakeholder reviews across Legal, Finance, Operations, Engineering, and Customer Fulfilment teams. • Ensure contractual commitments align with operational capabilities and business objectives. • Support the development and standardization of contract templates, commercial terms, and negotiation playbooks. • Maintain a contract repository and ensure all agreements, amendments, approvals, and supporting documentation are properly managed. • Monitor contractual obligations, key milestones, notice periods, renewal dates, and compliance requirements. • Provide commercial guidance on liabilities, indemnities, service level agreements (SLAs), termination clauses, change management provisions, and risk allocation mechanisms. • Escalate significant contractual risks and negotiate acceptable alternatives with customers. • Support internal governance and approval processes for contract execution. • Partner with Legal counsel on complex contractual matters where specialized legal review is required. • Drive continuous improvement of contract management processes, controls, and best practices.

• Bachelor's Degree in Business, Commerce, Law, Quantity Surveying, Engineering, Contract Management, or a related discipline. • Minimum 4 years of experience in contract management, commercial management, bid management, sales operations, commercial operations, or related functions. • Experience reviewing and negotiating customer-facing commercial agreements and contracts. • Strong understanding of commercial risk management and contract negotiation principles. • Ability to review contractual clauses and identify commercial, financial, and operational risks. • Strong stakeholder management skills with experience working across Sales, Operations, Finance, and Legal functions. • Excellent negotiation, communication, and influencing skills. • Strong attention to detail and analytical thinking.