Specialist, Business Support

• Act as the primary point of contact for customers before and after service delivery. • Coordinate customer requests and enquiries, ensuring timely responses and resolution. • Support the preparation of RFQs, quotations, proposals, and customer documentation. • Work with Operations, Finance, and Technical teams to support pricing and costing exercises. • Track customer requirements and ensure commitments are communicated and delivered internally. • Coordinate onboarding activities for new customers, including documentation, access requests, and service setup. • Facilitate communication between customers and internal teams throughout the customer lifecycle. • Support contract administration, service amendments, and renewal activities. • Maintain accurate records of customer interactions, quotations, and fulfilment activities within CRM systems. • Prepare customer reports, presentations, and meeting materials as required. • Identify and escalate potential issues, risks, or service gaps to relevant stakeholders. • Support continuous improvement initiatives to enhance customer experience and operational efficiency.

• Diploma or Bachelor's Degree in Business, Engineering, Operations Management, Communications, or a related discipline. • Fresh graduates are welcome to apply. • 1 to 3 years of experience in customer service, sales support, account coordination, fulfilment, or administrative support will be advantageous. • Strong communication and interpersonal skills with the confidence to engage customers and internal stakeholders. • Detail-oriented with strong organizational and multitasking abilities. • Resourceful, proactive, and able to work independently in a fast-paced environment.