Manager, Sales

Client Relationship Management: • Develop and maintain strong, trust-based relationships with key clients in the colocation industry. • Act as the main point of contact for assigned clients, addressing their needs, concerns, and inquiries promptly and professionally. • Regularly assess client satisfaction and work proactively to resolve any issues or challenges they may face. • Leads the day-to-day interaction with the accounts under the Manager’s assigned portfolio.

Account Growth and Development: • Identify opportunities for upselling and cross-selling colocation services to existing clients. • Collaborate with the sales and technical teams to develop customized solutions that align with client needs and objectives. • Create and implement account plans to maximize revenue and profitability from key clients. • Hunts for new business within the given portfolio • Manages a pipeline and forecast for the given portfolio.

Contract Management: • Manage and negotiate contracts and service level agreements (SLAs) with key clients. • Ensure contract compliance and proactively address any deviations or discrepancies.

Team Collaboration: • Collaborate with cross-functional teams, including technical support, site managers, and finance, to meet client expectations and company goals. • Provide feedback and insights to enhance product and service offerings.

Min Diploma in business, engineering, or a related field and/or 7 years of equivalent experience in an equivalent role. • Proven track record of overseeing global accounts for at least 3 years. • Proficiency in the management of forecasts and pipelines. • Outstanding abilities in persuasion and negotiation. • Exceptional time management capabilities. • Capacity to maintain composure under high-pressure situations, including conflicts and tight deadlines. • Superior communication skills, enabling effective engagement with individuals at all organizational levels. • Exudes leadership qualities and executive presence when interacting with C-level executives.