Customer Service Representative

Client Profile

• Community development center; founded in 1971.

Job Summary

• Customer service representative is responsible for gathering data from clients via phone or in person to verify eligibility for government funded programs. Duties Inbound/outbound calls and in person customer relations. Survey customers to determine eligibility and which program(s) fits their needs. Verify all information is gathered correctly, accurately and meets government policies. Partner with external stakeholders (government and private institutions) to determine services. Data input into organization database. Respond to all inquiries in a timely manner via phone, email or in person. Provide above average customer service; serve as a referral source; build a working knowledge of programs that the organization offers.

Qualifications

High School diploma/GED with 1+ years of relevant experience Microsoft Office Suite and database experience Thrive in a fast paced environment with coaching support Dedicated to excellent attendance

• Above average decision making and problem solving abilities. Ability to work independently with minimal supervision. Okay with standing and sitting for periods of time and to move intermittently throughout the workday. Hours: M thru Friday 8am to 5pm with 1 hour lunch Starting pay: $15.00 to $16.00 hourly (depending on experience)