Job description
Job Summary** We are seeking a highly motivated Collection Executive to join our team in Madurai. This role involves managing and recovering outstanding debts while maintaining positive customer relationships. Job Responsibilities** * Contact customers via phone, email, and in-person visits (when necessary) to negotiate payment plans and collect outstanding dues.
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Analyze customer accounts to identify reasons for non-payment and develop effective collection strategies. * Maintain accurate records of all collection activities and customer interactions in the company's CRM system. * Ensure compliance with all relevant collection laws and company policies. * Prepare and submit regular reports on collection performance and outstanding balances.
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Collaborate with internal teams, such as sales and customer service, to resolve customer issues that may impact payment. * Proactively identify and escalate complex collection cases to senior management. * Assist in the development and implementation of new collection strategies and processes. Job Qualifications** * Bachelor's degree in Business Administration, Finance, or a related field preferred.
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Proven experience (1-3 years) in collections, tele-calling, or customer service roles, preferably in a financial services environment. * Excellent communication, negotiation, and interpersonal skills. * Strong analytical and problem-solving abilities. * Ability to work independently and as part of a team. * Proficiency in MS Office Suite (Word, Excel, Outlook).
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Knowledge of local collection laws and regulations is an advantage. * Fluency in Tamil and English is essential.