Member Experience Specialist

Position Summary

We are looking for a bilingual Member Experience Specialist to join our team of 150+ purpose-driven professionals. Reporting to the Member Experience Support Manager, you will support prospective and current members using our CARE philosophy (Connected, Attentive, Responsible, and Enthusiastic) to deliver exceptional, non-transactional service.

Fixed Salary: RD$ 43,000 Key Responsibilities Deliver high-touch, empathetic customer service to members across live chat, WhatsApp, phone, text, and email. Embody the CARE philosophy in all customer interactions, ensuring responses are attentive, responsible, and enthusiastic. Diagnose member needs quickly and provide accurate, valid, and comprehensive information using designated internal tools and systems.

Maintain a proactive, solution-oriented approach to resolving complex inquiries and handling situations with patience and composure.

Qualifications

1-5 years of BPO experience. Languages: Fully bilingual in English and Spanish (written and verbal). Technical Skills: CRM experience (Hub. Spot preferred). Attributes: High emotional intelligence, strong problem-solving skills, and comfort with a fast-paced environment.