Program Operations & Business Analyst

Develop and optimize the systems, data, and processes that support the continued growth of Client Acquisition. Build deep expertise in the program’s lead lifecycle, partner ecosystem, Contact Center workflows, technology platforms, and reporting to independently define requirements and drive operational improvements. Analyze program performance to identify friction, leakage, inefficiencies, and root causes that affect lead quality, conversion, and scalability.

Translate strategic priorities and complex business challenges into clearly structured processes, documentation, and technical requirements. Partner with internal teams and external lead-generation partners to implement solutions and drive adoption. Balance detailed operat