Reservation Agent

New England culture and elegant accommodations await at the Woodstock Inn & Resort. Set against the iconic and beautiful village of Woodstock, Vermont, the Woodstock Inn is a year-round destination wrapped in luxury and history. From gorgeous, wood-beam bed frames to plush, hand-dyed blankets, each of our 142 rooms and suites embraces Vermont’s signature style.

One of the most beloved resorts in New England, The Woodstock Inn & Resort, is seeking a Reservation Agent to join the team.

Job Summary

Reservation Agents is responsible for handling guest reservation inquiries, processing bookings, providing accurate information about accommodations and services and representing the Inn in a positive, professional manner as well as having the unique responsibility of being the first impression of the resort in a highly visible department.

Job Specifications: Expected Pay Range: Starting $20.00 per hour Compensation will include incentive program The pay scale shown is the range that we reasonably expect to pay. Actual compensation offered may be adjusted based on a candidate’s qualifications and/or experience. Shift & Schedule Availability: Full-time, flexible schedule to accomplish departmental needs and overall responsibilities.

This may include weekends, evenings, and holidays.

Job Responsibilities

This is an in-person position located at the Woodstock Inn & Resort. Reservation Agents are responsible for booking reservations and maintaining existing reservation requests for all incoming guests. Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability, accommodation types, activities, dining, etc.

Assign reservations based on guest preferences and availability. Ability to read, retrieve, communicate, and verify information including confirmation number to caller. Input and retrieve data using a computer reservation system. Perform job functions with attention to detail, speed, and accuracy. Communicate effectively and professionally over the phone and in writing.

Job Requirements: Previous guest service training in a luxury resort environment desirable. High School Graduate. Minimum 18 years of age. Maintain confidentiality of privileged and pertinent resort data and information. Must possess excellent guest service, communication, phone skills, and computer skills. Must be able to sit for extended periods.

Must be able to multi-task Knowledgeable with Microsoft Office; Outlook, Excel, & Word. Work cohesively with co-workers as part of a team. We offer great resort privileges, discounts, and free employee meal to all employees. This is a full-time, year-round position offering a competitive benefits package, after an initial waiting period that includes * Medical, Dental, and Vision Coverage, Employer Paid: Life Insurance, Short-Term Disability and Long-Term Disability Paid Time Off, * 401k Retirement Plan with Employer match.

Our success is the direct result of dynamic, dedicated people with a passion for hospitality who enjoy being part of a devoted, hard-working team. Come join our team! The Woodstock Inn & Resort is an equal-opportunity employer.