IT Support Engineer

Incident Management: Log incidents, perform initial troubleshooting and diagnosis, update tickets, coordinate with resolver teams, and confirm ticket closure. EUC and Desk-Side Support: Provide onsite troubleshooting for desktops, laptops, operating systems, applications, and end-user service requests. Hardware Break-Fix: Troubleshoot hardware issues, replace equipment, coordinate loaner devices, and liaise with OEMs/vendors for warranty repairs.

IMACD Services: Handle installations, moves, additions, changes, and disposal activities (subject to client approval). Smart Hands Support: Provide basic onsite assistance for network devices, routers, switches, servers, printers, and other IT infrastructure under the guidance of remote teams. Asset Management: Update asset inventory, track stock, manage equipment lifecycles, and maintain records of asset movements.

Device Wiping and PC Refresh: Perform secure device wiping using client-provided tools and assist with end-user device refresh activities. Printer and Meeting Room Support: Handle first-level printer troubleshooting, coordinate consumables, and support video conferencing equipment, projectors, and meeting room devices.

Additional EUC Support: Support Citrix virtual desktops, thin clients, endpoint security, Bit. Locker, network patching, scanners, and desktop telephony/VoIP Requirements Proven experience in IT Support, Helpdesk, or IT Infrastructure. Basic English communication skills are required. Strong problem-solving abilities and a proactive, service-minded attitude.