Job description
We are looking for a Customer Support Executive to handle customer inquiries, resolve issues, and provide excellent service through phone, email, chat, or social media. The role requires strong communication skills, patience, and a customer-first attitude.
Key Responsibilities
Handle customer queries, complaints, and requests in a timely and professional manner Provide accurate information about products, services, and company policies Resolve customer issues efficiently and escalate complex cases when required Maintain detailed records of customer interactions in CRM systems Follow up with customers to ensure resolution and satisfaction Meet service quality standards and performance metrics Collaborate with internal teams to improve customer experience Requirements Graduate Excellent verbal and written communication skills Strong problem-solving and interpersonal skills Ability to handle difficult customers calmly and professionally Basic computer knowledge and familiarity with CRM tools Benefits Competitive salary package Training and career growth opportunities