Business Control, Retail Banking

Responsibilities

1. Retail Banking Risk and Compliance Governance • Develop and maintain policies, operational manuals, and standard procedures for retail banking products and businesses, covering account opening, deposits (current/savings, fixed/time), foreign exchange transactions, transfer payments (FPS, Swift, cross-border payment channels), funds, and other businesses. • Conduct periodic reviews of retail banking processes, product features, and customer journeys to identify potential operational risks and compliance gaps; implement improvement measures. • Monitor and interpret the latest regulatory policies/circulars in Hong Kong and the Greater Bay Area (e.g., from HKMA, SFC), ensuring timely updates and compliant implementation for retail banking activities. • Assist in conducting compliance and risk assessments prior to the launch of new products and processes; provide improvement recommendations and drive their implementation.
2. Risk Monitoring & Quality Assurance • Establish and execute Quality Assurance (QA) mechanisms for retail banking businesses, covering key areas such as account opening, fund transactions and cross-border payments. • Ensure operational quality and customer experience through sample checks, process monitoring, and error analysis. • Perform root cause analysis for customer complaints, operational errors, and unusual incidents; drive corrective actions to closure. • Assist in driving the implementation of compliance requirements within business operations, including AML, sanctions screening, KYC/EDD, customer risk rating, and FATCA/CRS.
3. Internal & External Audit and Regulatory Liaison • Act as the primary audit liaison for retail banking, coordinating responses to Internal Audit, compliance reviews, and external regulatory examinations. • Prepare compliance reports, risk assessment materials, and documentation required for audits, ensuring completeness and accuracy. • Follow up on audit and regulatory findings, driving responsible departments to implement corrective actions and achieve closure. • Regularly report regulatory concerns, audit findings, and remediation progress to management to support risk decision-making.
4. Cross-departmental Collaboration & Compliance Culture Development • Serve as the primary liaison between the retail banking business and the Second Line of Defense (Compliance, Risk Management), ensuring control requirements are clearly communicated and effectively implemented. • Facilitate communication among business units, Internal Audit, Compliance, and Risk Management teams to ensure audit and compliance requirements are understood and executed. • Promote the development of a risk and compliance culture within retail banking, enhancing the compliance awareness and execution capabilities of frontline teams.

• Minimum of 6 years of relevant experience in retail banking operational risk, compliance, or internal audit, preferably with experience in audit liaison or regulatory interaction. • In-depth understanding of the operational risks, regulatory requirements, and customer journeys related to core retail banking businesses (account opening, deposits, foreign exchange, payments/transfers, funds, etc.). • Familiarity with Hong Kong and international regulatory policies (e.g., AML, sanctions, KYC, FATCA/CRS) and hands-on experience with their implementation. • Excellent cross-departmental communication, coordination, and documentation skills; ability to drive effective implementation of risk and compliance requirements within business teams. • Experience in handling internal audits and external regulatory inspections; capable of independently preparing materials and driving issue remediation to closure. • Proficiency in Microsoft Office applications (Excel, Word, PowerPoint); strong data analysis and report writing skills.