IT Support Specialist I

Department: SS IT Property: River Spirit Casino Resort Location: Tulsa, OK, US, 74137 Full-Time/Part-Time: Full Time Summary: Provide a point of contact for the business to receive support and maintenance within Muscogee Nation Gaming Enterprises technology environment. This includes installing, diagnosing, repairing, maintaining, and upgrading the cable infrastructure.

The person will also troubleshoot problem areas in a timely, accurate fashion, and provide end-user assistance where required. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on assistance.

Responsibilities

1. Installation, termination, and testing of low voltage and Fiber Optic Cable.
2. Operates various hand power tools and specialty equipment depending on assignments.
3. Responsible for mapping Cabling Infrastructure.
4. Install CCTV components, Audio/Video, and other Low-Voltage Systems.
5. Clean-up of Data Center and MDF/IDF Infrastructure.
6. Accountable to SLO’s and quality of service standards.
7. Assist in software releases and roll-outs according to Change Management best practices at the cabling level.
8. Assist other trades personnel as required by management to meet project installation objectives.
9. Build strong end-user relationships by keeping commitments and having a strong customer service-orientated approach at providing support.
10. Provide detailed documentation of troubleshooting steps in Incident Management system.