Biology Technical Support Engineer

Lead or support instrument installation, calibration and user training for new customers, both remotely and on-site as required.

Maintain and service instrumentation at customer sites. Complete service documentation as required.

Provide onsite and/or remote technical consultations to Support NanoFCM customers on the use, capabilities and troubleshooting of NanoFCM instruments, software, and reagents.

Record customer interactions, conduct customer follow-ups and share results of the visits and support sessions to ensure collaborative efforts between all customer facing groups.

Participate in product incident report / customer complaint reporting systems.

Maintain asset/spare parts inventory and coordinate order shipments.

Coordinate with the Sales Team to track and administer Service Contracts.

Bachelor’s degree majoring in biological/life sciences, biotechnology, engineering, or related discipline (minimum).

+1 year field experience of customer service/support in a technical environment – medical and laboratory device or analytical equipment.

Experience with laboratory analytical techniques, such as flow-cytometry, microfluidic systems, fluorescence microscopy, HPLC.

Able to work independently with the ability to prioritize multiple tasks effectively.

A suitable home or remote work environment (High Speed Internet).

A valid driving license.

Willingness to travel: 50% (Preferred)