Branch Manager

We are renowned restaurant brand committed to serving delicious African and international meals with exceptional hospitality and customer service. We are seeking a competent, proactive, and results-driven Branch Manager to oversee the daily operations of our restaurant branch, drive business performance, and ensure excellent customer satisfaction.

Key Responsibilities

Oversee the daily operations of the branch, ensuring smooth and efficient service delivery. Oversee the daily operations of the pastry outlet, ensuring efficiency in service delivery and customer satisfaction. Ensure that the business’s revenue, profitability, and product quality targets are consistently achieved. Monitor and drive high production, productivity, quality, and customer-service standards.

Coordinate inventory audits, maintain proper stock levels, and ensure timely ordering of raw materials and finished goods, avoiding stock-outs. Track sales performance, prepare budgets and manage cashflow efficiently across the outlet. Develop and implement strategies to identify market trends, boost revenue, and increase customer base.

Train, supervise, and manage staff to function optimally and provide excellent service. Maintain and grow strong relationships with resellers, retail customers, and engage in neighborhood marketing. Ensure compliance with company policies on cash handling, product management, food safety, and equipment maintenance. Generate operational and financial reports for senior management and recommend improvements where needed.

Requirements

A graduate with 3 to 5 years of experience in restaurant or pastry outlet management. Leadership skills and ability to supervise and coordinate staff effectively. Basic knowledge of accounting and budgeting. Proficient in marketing and customer engagement strategies. Proven experience in restaurant or retail food sales.