General Manager

Job descriptions & requirements Responsibilities: Have strong experience in hospitality, hotels, apartments, restaurants, lounges, clubs, or entertainment venues. Be highly organized, proactive, and able to solve problems quickly. Have excellent leadership skills and know how to build, train, motivate, and discipline a team.

Be passionate about cleanliness, maintenance, and presentation, ensuring the entire property is always in excellent condition. Ensure all facilities, equipment, furniture, lighting, sound systems, and guest areas are properly maintained and up to standard. Ensure staff are well-groomed, professionally dressed, respectful, punctual, and deliver excellent customer service at all times.

Oversee smooth and accurate check-in and check-out procedures for apartment guests. Maintain high standards in the restaurant by ensuring food quality, presentation, hygiene, and service are consistently excellent. Ensure the bar is fully stocked, drinks are prepared correctly, and stock is properly controlled to minimize losses.

Maintain proper inventory and cost control across all departments. Create systems and procedures that improve efficiency and accountability. Be financially disciplined and capable of meeting agreed monthly revenue and profit targets. Analyze business performance and continuously introduce strategies to increase occupancy, restaurant sales, bar sales, and event bookings.

Have strong marketing and networking skills, knowing how to attract guests, corporate clients, influencers, and event organizers. Be creative enough to organize exciting weekly and monthly events that consistently pull large crowds and increase revenue. Have a strong understanding of the local market and know “the streets”—someone who knows how to make things happen, build relationships, and drive traffic to the business.

Be comfortable working under pressure and willing to go the extra mile to achieve results. Have integrity, honesty, and accountability in handling company funds, assets, and operations. Be technology-savvy and able to use hotel/property management systems, booking platforms, social media, and reporting tools. Submit accurate daily, weekly, and monthly operational and financial reports.

Key Performance Expectations Growing apartment occupancy. Increasing restaurant and bar revenue. Growing event bookings. Improving customer satisfaction and guest reviews. Building a disciplined, professional team. Maintaining the highest standards of cleanliness and presentation. Protecting company assets and reducing operational losses.

Achieving agreed monthly budgets and business targets. Location : Accra Salary : Attractive