Manager Mechanical Services

Company Description: For over 80 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations.

Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas. Specialties: As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include: Process Control & Safety Systems Control Valves & Regulators Isolation Valves & Actuation Oil & Gas Automation Reliability Solutions & Services Pressure Management Specialty Pumps & Rotating Equipment Instrumentation Maintenance & Repair Services Duties and Responsibilities: Supervise, develop, and train service support personnel to meet respective job expectations related to order entry and invoicing.

Coach the Service Administrative staff to achieve high performance. Author and conduct periodic performance reviews. Mentor and assist Service Admin in the proper utilization of the Oracle system (Prism) and respective price book to correctly enter and invoice Repair Orders. Recommend and maintain work process procedures to ensure superior customer service.

Monitor procedures to ensure on-time delivery and customer satisfaction. Analyze service experiences and successes from one account or event and recommend best practices. Directly supervise staff, maintaining consistency and accuracy of orders and adherence to timeliness of invoicing. Participate in the interviewing, hiring, and training programs for Service Admin.

Interface with other involved parties to assure customer satisfaction. Track Team productivity reporting in order to systematically assess individual performance and team capacity. Provide weekly analysis of “shipped, not invoiced” orders; drive improved revenue recognition Effectively utilize RFGen dashboard and available Prism reporting to assess status, workload, capacity, and productivity; Assign personnel accordingly.

Must be able to travel between sites as needed May attend meeting with key customers, assisting Outside Sales with maintaining relationships and negotiating deals.

QUALIFICATIONS

Education/Knowledge: BS/BA degree in Industrial Distribution or related degree, or equivalent combination of education and experience preferred. Strong knowledge of Industrial Valves and sales/services preferred. Experience/Skills: 5 + years sales and service experience in industry served and working with same or similar products; a combination of education and experience will be accepted.

COMPETENCIES: Solid leadership skills that exhibit confidence in self and others; inspires and motivates others to perform well. Strong ability to supervise people including, engagement, motivating, coaching and leading Service Associate staff. Demonstrates strong self-management skills to include a high degree of professionalism, planning (the ability to organize and manage multiple priorities), and sound judgment; Strong display of initiative and innovation.

Strong Customer service skills exhibited in the ability to manage and meet client expectations; Strong communications to include oral, written, presentation, and listening skills. Good analytical, negotiating, and problem-solving skills required. Strong interpersonal skills and the ability to lead and be part of the team.

Good business acumen. Approaches leadership role with understanding of doing it right for the Company, the employees and the customer. Highest ethical standards. Strong supporter of the organization’s goals and objectives. Strong Computer skill proficiency with Sales Order system, MS Office and other computer tools and programs.