Customer Service Specialist Bilingual (Spanish) | BGC Taguig

Work Setup: 100% Onsite (BGC Taguig) Work Schedule: Night shifts, shifting schedules and split-offs as necessary; working on holidays and weekends as needed Requirements: College graduate/Completed 1st Year Must be fluent in Speaking, writing and reading Spanish At least 12 months customer facing work experience from any industry Conversant in English as secondary language Willing to work onsite in BGC, Taguig City Can start ASAP.

Responsibilities

Provide prompt, personalized support via calls, emails, or chat, adhering to SOPs for a positive customer experience. Research solutions to resolve issues, educate clients, and promote products and services. Identify customer needs and offer tailored solutions. Navigate online platforms efficiently, stay updated on product info, and comply with company policies and regulations.

Meet KPIs and SLAs to ensure high client satisfaction. Follow program procedures while managing assigned and ad hoc tasks effectively.