Associate Trainer (Alabang) | Onsite

Work Setup: Onsite (Alabang) Shift: Shifting Schedules Responsibilities: Training Needs Analysis: Ability to extend follow- up support on the floor to sustain learning and improve performance. Curriculum and Course Design: Demonstrates end to end understanding of course design methodologies. Content Development: Demonstrates end to end understanding of content development and maintains appropriate methodology.

Course Delivery: Possesses effective delivery/training techniques and methods. Research Methodology: Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. Ability to identify training needs accurately.

Required Skills

CS and Tech Domain: Training experience in effective communication, customer service, technical support, and culture Technology Functional Knowledge: Basic working knowledge of word, excel and PPT to complete reporting and documentation efficiently and effectively High Impact Communication: Excellent oral and written communication skills; Displays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service Lead by Example Analytical Ability: Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues; Arrives at multiple solutions /alternatives, keeping in mind the various stake holders Profile Screening Criteria /Checks: Screening according to skills defined above

• At least 3 years of training experience in soft skills and customer service.

Requirements

Graduate of any 4-year course. At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO/shared services industry. Preferably with background or knowledge in Tech Support. Excellent oral and written communication.

Benefits

Quarterly performance bonus. Outstanding career development opportunities and fast track career progression. Enjoy a fair work-life balance. HMO and Life Insurance for employee and 2 dependents for free.