Lodge Manager

Lodge Manager | Grahamstown | Private Game Reserve Kendrick Recruitment is seeking an experienced and dedicated Lodge Manager to oversee the daily operations of a private game reserve in Grahamstown. The ideal candidate will have a strong background in hospitality management, excellent leadership abilities and a passion for delivering exceptional guest experiences in a luxury or remote lodge environment.

The successful candidate will be responsible for ensuring the smooth and efficient running of all lodge operations, maintaining high service standards and creating a welcoming and memorable experience for every guest. This role requires a hands-on individual who can lead a team, manage operational requirements and ensure that all departments work together seamlessly.

Key Responsibilities

Oversee the day-to-day operations of the lodge, ensuring that all departments function efficiently and professionally. Maintain exceptional guest service standards and ensure that guest expectations are consistently met and exceeded. Manage, motivate and develop staff, fostering a positive working environment and a strong team culture.

Oversee front-of-house operations, housekeeping, food and beverage services and general guest relations. Handle guest enquiries, requests and complaints professionally and efficiently. Monitor operational costs, manage budgets and ensure effective stock control and resource management. Ensure that the lodge and its facilities are maintained to a high standard of cleanliness, presentation and functionality.

Coordinate staff schedules, oversee daily duties and ensure that sufficient staffing levels are maintained. Implement and maintain operational procedures, ensuring consistency and efficiency across all departments. Work closely with relevant team members to coordinate guest activities, arrivals, departures and special requests.

Ensure compliance with health and safety regulations, company procedures and hospitality industry standards. Assist with administrative duties, reporting and general operational planning. Identify opportunities to improve service delivery, operational efficiency and overall guest satisfaction.

Requirements

Previous experience in a Lodge Manager, Assistant Lodge Manager or senior hospitality management position. Proven experience overseeing the daily operations of a lodge, boutique hotel or luxury hospitality establishment. Strong leadership and people-management skills, with the ability to motivate and manage a diverse team.

Excellent communication and interpersonal skills, with a professional and approachable manner. A strong understanding of front-of-house operations, housekeeping, food and beverage and guest services. Good financial and administrative skills, including budgeting, cost control and stock management. Exceptional organisational skills and the ability to manage multiple responsibilities in a fast-paced environment.

A proactive, hands-on approach with strong problem-solving and decision-making abilities. A genuine passion for hospitality and delivering personalised guest experiences. The ability to work independently and adapt to the demands of a remote lodge environment. Flexibility to work shifts, weekends and public holidays as required by the operational needs of the lodge.

Salary: Negotiable, depending on experience.

Benefits

Live-in accommodation provided. This is an excellent opportunity for a motivated hospitality professional who is passionate about lodge management and is looking to take ownership of operations within a private game reserve.