Spa & Wellness Manager

Spa & Wellness Manager | Maun, Botswana | Luxury Safari Lodge Kendrick Recruitment is seeking an experienced and passionate Spa & Wellness Manager for a luxury safari lodge in Maun, Botswana. This is an exciting opportunity for a wellness professional with a strong background in spa operations, guest relations and team leadership to oversee a high-end spa facility and deliver exceptional wellness experiences in a luxury hospitality environment.

The successful candidate will be responsible for managing the day-to-day operations of the spa, maintaining excellent treatment and service standards, leading the spa team and ensuring that every guest enjoys a personalised and relaxing experience. The ideal candidate will combine strong business and operational skills with a genuine passion for wellness, holistic treatments and luxury hospitality.

Key Responsibilities

Oversee the daily operations of the spa and wellness facilities, ensuring smooth and efficient service delivery. Manage, motivate and develop the spa team, including therapists and support staff. Ensure that all treatments and wellness services are delivered to exceptional standards. Maintain a professional, welcoming and tranquil spa environment that reflects the lodge's luxury positioning.

Coordinate spa bookings, treatment schedules and guest requests. Recommend suitable treatments and wellness experiences based on individual guest preferences. Monitor guest feedback and resolve complaints or concerns professionally. Develop spa treatment menus, wellness packages and seasonal promotions where appropriate.

Manage stock levels, ordering and inventory for spa products, equipment and treatment supplies. Monitor departmental budgets, treatment revenue and operational costs. Ensure that all spa facilities, treatment rooms and equipment are maintained to the highest standards of cleanliness and presentation. Ensure compliance with health, safety and hygiene requirements.

Provide ongoing training and guidance to the spa team to maintain consistent service standards. Work closely with lodge management and other departments to coordinate guest experiences and special requests. Identify opportunities to improve the spa offering, increase revenue and enhance guest satisfaction. Maintain accurate records, treatment schedules and relevant operational reports.

Requirements

Previous experience in a Spa Manager, Spa & Wellness Manager or senior spa management role. A relevant qualification in Beauty Therapy, Somatology, Wellness or a related field. Strong knowledge of spa treatments, wellness therapies and luxury spa operations. Proven leadership skills, with the ability to motivate and manage a team effectively.

Excellent guest relations and communication skills. Strong organisational and administrative abilities. Experience with spa bookings, stock control, budgeting and revenue management. A professional appearance and a calm, approachable manner. A genuine passion for wellness, holistic treatments and personalised guest experiences.

The ability to work independently and manage competing priorities in a remote lodge environment. Flexibility to work shifts, weekends and public holidays as required. Previous experience in a luxury hotel, safari lodge or high-end wellness establishment would be advantageous. Salary: Negotiable, depending on experience.

This is an excellent opportunity for a dedicated spa professional to lead a wellness operation within a luxury safari setting and create memorable experiences for guests seeking relaxation, rejuvenation and personalised care. To apply, please submit your CV for consideration. If you do not hear from us within 7 working days, please consider your application unsuccessful.