Real Time Analyst (Makati) | Onsite

Availability : Must be amenable to start ASAP Work Setup: Onsite (Makati) Responsibilities: Monitor real-time data and daily operations to achieve performance goals. Analyze live metrics to identify trends, challenges, and improvement opportunities. Work with teams to adjust schedules and resources based on current data.

Prepare detailed performance and exception reports for management. Support implementation of strategies to enhance service quality and operations. Collaborate with stakeholders to promptly resolve operational issues. Document activities accurately following company policies and procedures.

Requirements

At least 12 months of experience in real-time analysis, workforce management, or operations monitoring Finished at least senior highschool level education Strong analytical skills and expertise in Microsoft Excel and various data tools Excellent communication and interpersonal skills Able to work onsite in Makati with flexible hours to support the company's dynamic operations Ability to multitask and perform under pressure