IT On-Site Support Analyst (Talent Pool)

IT On-Site Support Analyst PT Chandra Asri Sentral Solusi (CASS) is a subsidiary of PT Chandra Asri Pacific Tbk (Chandra Asri Group) established to deliver Shared Service Center (SSC) solutions that support the Group’s growing business operation. Our commitment is to empower Chandra Asri Group’s transformation and long-term growth by becoming a trusted strategic partner in business support and service delivery.

CASS plays a vital role in enhancing efficiency, standardizing process and driving operational excellence across the Group’s subsidiaries-including entities based in Singapore. Job Purpose The IT On-Site Support Analyst provides day-to-day on-site EUC and IT infrastructure support to end-users at CASS-served sites in Indonesia, under the guidance of the Senior Analyst.

Key responsibilities include

Day-to-Day Support:

• Resolve walk-up and assigned tickets for EUC, peripherals, printers, and basic connectivity issues.
• Execute MAC and OS / standard application updates on EUC devices.
• Provide first-line support for Microsoft 365 services (account, mailbox, Teams, OneDrive).
• Support EUC management actions in Microsoft Intune (enrolment, compliance follow-up, basic policy assignment). Hand-and-Feet & Coordination:
• Provide hand-and-feet support for server, network, and security activities at site (cabling, equipment swap, escort).
• Coordinate with Kyndryl and other 3P field engineers on scheduled site visits.
• Maintain accurate ticket notes and contribute to site runbooks. Job Requirements
• Diploma or Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 2 years of EUC / desktop / on-site support experience.
• Working knowledge of Windows 10/11, Microsoft 365 (user-side), basic networking, and printer/peripheral troubleshooting.
• Exposure to Microsoft Intune is preferred.
• Familiar with ITIL incident and request management.
• Willingness to be on-site at office and plant locations and to perform hand-and-feet activities.
• Strong communication in Bahasa Indonesia; working-level English sufficient for documentation, ticket handling, and coordination with regional/3P teams. If you’re ready to bring your skills to a dynamic environment where your work makes an impact across industries and borders, we’d love to hear from you. Join us at Chandra Asri Group and be part of shaping a smarter, more connected future. Apply today! Important Notes Chandra Asri is only releasing official job posting at Chandra Asri Career Site (careers.chandra-asri.com), Linkedin & Jobstreet. The Company will contact shortlisted candidate via official corporate email & phone, and will not send any hardcopy invitation for interview. Please note that the Company doesn’t ask candidates to transfer some amount of money nor cooperate with any travel agent. BEWARE OF RECRUITMENT SCAM.