IT Operational Excellence Specialist - Global IT

Establish and maintain a Global IT process framework for governance, management, and operations. Drive process standardization, continuous improvement, and maturity development across IT teams. Support coordinate of global IT process audits and reviews. Align IT processes with relevant standards (e.g. ISO, NIST) and assess the need for certification or accreditation.

Define KPIs and governance routines to measure adoption, effectiveness, quality, and improvement progress. Lead strategic IT procurement initiatives Develop and maintain IT procurement SOPs, templates, toolkits, vendor evaluation methods, and sourcing practices. Maintain the global IT vendor and contract database to improve visibility of suppliers, terms, renewals, and opportunities.

Support RFP/RFQ, vendor selection, benchmarking, negotiations, and approval preparation for major sourcing initiatives. Identify standardization, consolidation, savings, and supplier performance improvement opportunities. Design and implement the KLN IT knowledge management framework Maintain IT knowledgebase and communication platforms to improve transparency, reuse, and collaboration.

Coordinate major Global IT communications, announcements newsletters, and the annual IT highlights. Support management presentations, stakeholder updates, and awareness campaigns for governance and transformation initiatives.