Director, Housekeeping

Provide a professional, advisory and executive support service to the General Manager to assist in meeting the strategic goals of the establishment. Implement strategies aimed at cost minimisation, productivity maximisation without reduction of quality standards. Ensure operation runs within out looked financial framework.

Monitor and review Quality Standards for the Department. Purchase operational supplies are required within budgt and outlook. Daily check of all public areas and guest corridors. Report maintenance faults and damage to furniture and fittings in all areas of the hotel to the maintenance department. Accurately document lost property (records) and organise distribution of unclaimed items.

Attend promptly to all guest complaints and requests. Complete and update annually Standards and Procedures for the Housekeeping Department. Ensure preparation of cleaning schedule for the return of all out of order rooms. Ensure completion of monthly linen and toweling stocktake. Oversee the inspection of VIP or Vacant Clean rooms.

Ensure all telephone calls to to the department are accurately logged. Participate in the preparation of the Strategic Business and Operation Plans. Prepare monthly outlook / forecast reports. Attend meetings as required. Implement opportunities for quality Team Building. Ensure that all associates comply with the grooming and uniform standards.

Conduct development and performance reviews, identifying key personnel for further development and structured career pathing. Implement and maIntain training systems to ensure that associates have the necessary framework and skills to perform their job efficiently and effectively. Prepare work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation.

Oversee the selection and appointment of new associates within the department. Conduct regular staff meetings to keep all associates informed. Ensures compliance with legislated health and safety requirements within the workplace. Comply with all Corporate and Hotel Standards and Procedures.

Requirements

At least 10 years managerial experience in a 5 star hotel Strong leadership skills and management skills Knowledge in Management skills Organizational & time management skills English communication skills (written/verbal) Benefits