Detention and Demurrage Specialist Region Africa

YOUR ROLE

As a Credit Management and Demurrage & Detention Specialist for the Africa Region, you will act as a key financial partner, balancing risk control with business performance. You will ensure compliance with Group policies, strengthen cash-flow reliability, and contribute to revenue optimization. Working closely with both regional teams and Head Office, you will play a pivotal role in driving continuous improvement and operational excellence in credit management and D&D.

WHAT ARE YOU GOING TO DO ? Enforce Group collection policy across the network Optimize credit term and risk exposure Lead doubtful recognition abiding by chargeback and write-off Group policy Monitor dispute-to-cash conversion cycle and support process optimization (along with Customer Care) Report and challenge production time vs.

quality for billing activities (along with Customer Care) Enforce Group D&D Policy and collection strategy defined by HO to reach past due targets Benchmark D&D tariff and challenge free time conditions to optimize revenue Empower D&D Regional Customer Care, improve communication between D&D, RO Credit Management and HO to improve disputes monitoring & resolution turnaround time, support process optimization, report & challenge production time vs.

quality for billing activities, optimize GBS externalization across the network Audit D&D Discounts and Rejections on 1 or 2 countries per month for 2 days campaign Audit missions on site to improve D&D process and D&D invoice quality VAS monitoring 2 times a year WHO ARE WE LOOKING FOR ? We are looking for a proactive finance professional with a strong analytical mindset and the ability to influence across functions.

You bring: A degree in Finance, Business Administration, or International Trade 3–5 years’ experience in credit management, collections, or trade finance (experience in shipping or logistics is a strong asset) Strong communication skills in English and comfort in multicultural environments Proficiency with Excel, ERP/CRM, and BI tools A collaborative approach, integrity, and the ability to thrive in a fast-paced international setting