Client Care Specialist I

Job Title Client Care Specialist I Job ID 2026-6058 Posted Date 7/2/2026 Category Service Support Type Full-Time Job Locations US-FL-Coral Gables Location : Location City National Bank of Florida Job Post Information* : External Company Name www.citynational.com Location : Postal Code 33134 Location : Address 2701 S. Le Jeune Road High School Diploma or GED equivalent.

An equivalent combination of education and/or relevant professional experience may be considered in lieu of a degree. 2 years of experience in client support, customer service, or operations Prior experience working in banking, bank operations, or a highly regulated industry is preferred but not required. Good verbal and written communication skills.

Maintains a professional attitude and provides courteous customer service. Self-motivated and able to follow instructions. Basic knowledge of branch and digital banking software applications. Able to exercise sound judgment within clearly defined limits. Communicates effectively with team members and clients at various levels.

Basic understanding of federal regulations related to AML, BSA, and OFAC. Keeps updated on regulatory changes relevant to the role. Able to work under pressure in a high call volume environment while maintaining service quality. Proficient with Microsoft Word, Outlook, and Excel. Follows oral and written instructions accurately.

Adapts to changing situations and maintains a positive approach. Works effectively in a fast-paced setting and manages time well. Pays close attention to detail to ensure accuracy in all tasks.