Child Support Officer (Disabled Friendly)

Overview

Rising Star Resource Development Corporation (Rising Star) is a private nonprofit 501(c)(3) corporation and Social Enterprise. We are a supportive and integrated employer providing employment to persons with disabilities, individuals with barriers to employment and our veterans. We are a provider of contract services for Facility Support services and Temporary Staffing services to Federal, State and local governments, and to commercial businesses.

We are governed and credentialed at a State level through Work. Quest Texas and at a Federal level through the Ability. One Commission. Job Skills / Requirements Performs entry-level/routine child support work. Work involves conducting detailed investigations to locate absent parents, establishing paternity; enforcing court orders for child support and / or responding to customer inquiries.

Office of the Attorney General employees enjoy excellent benefits along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans. ESSENTIAL JOB FUNCTIONS Takes the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligation, or initiate case closure: Conducts detailed in-office investigations to locate parties, verify employment and determine assets Prepares documents relating to legal and administrative actions to establish or enforce child support orders Negotiates lump sum payments from noncustodial parents who owe past due child/medical support Negotiates out-of-court settlements and agreements with parties (CSO II only) Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s) Documents all case actions taken using the appropriate agency tools, including but not limited to Texas Child Support Enforcement System (TXCSES), case/court documents Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository• Reviews cases to determine if the cases are eligible for closure Attends court to assist legal staff, as needed Research case information on the computer including TXCSES Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states= IV-D regulations Assesses child support cases to determine the appropriate case action Explains Child Support Program policies, procedures and regulations to customers Responds to customer inquiries and complaints Assesses the validity of complaints against the IV-D program with impartiality Serves as Notary Public Performs related work as assigned Maintains relevant knowledge necessary to perform essential job functions Attends work regularly in compliance with agreed-upon work schedule Ensures security and confidentiality of sensitive and/or protected information Complies with all agency policies and procedures, including those pertaining to ethics and integrity MINIMUM QUALIFICATIONS Ability to type 40 words per minute (Typing test required at time of interview) PREFERRED QUALIFICATIONS Education: Graduation from an accredited four-year college or university Knowledge: Investigative practices and techniques Other Language: Ability to proficiently read, write, and speak Spanish Work Location: Dallas, TX (Oak Cliff).

Workdays and Hours: Monday

• Friday, 8:00 am - 5:00 pm.

Compensation

This will be an hourly position. See below for wage range. $20-$25 per hour Education Requirements (All) High School Diploma or GED Equivalent Bachelors Degree Three to Five Years of Experience Additional Information / Benefits Workers Compensation, Social Security Benefits and Unemployment Insurance. Rising Star is an Equal Opportunity Employer.

Benefits

Medical Insurance