Collections Coordinator

We're proud to have a team of more than 700 innovative and dedicated employees - and we continue to grow! Here are just a few reasons why you'll enjoy being part of our team: Career Opportunity. As a high growth company, we offer strong opportunities for career advancement. Our training and development programs are designed to help you build new skills, grow professionally, and advance your career.

Work-life balance. Enjoy a consistent Monday-Friday 8a-5p schedule along with generous PTO so you can recharge and spend time with family and friends. We also offer a hybrid work model, giving employees the flexibility to work from home 2 days per week.

Benefits

and Perks. We offer competitive pay, as well as an excellent benefits package including medical, dental vision 401(k) matching up to 3% long term disability tuition assistance on-site gym annual wellness program corporate office is a nicotine-free facility POSITION SUMMARY: The Collections Coordinator provides administrative and operational support to the Collections Department, helping ensure customer accounts, order releases, billing requirements, and related processes are handled accurately and efficiently.

This position coordinates with internal departments and customers to resolve administrative issues, maintain required documentation, and support the timely collection of outstanding balances. POSITION RESPONSIBILITIES: Manage and monitor KACE tickets, assigning requests to Collections team members based on type, priority, and workload, resolving straightforward tickets directly, and escalating more complex issues as needed.

Coordinate credit review order releases by reviewing account status, confirming requirements, and communicating decisions to the appropriate internal teams. Upload invoices to customer billing portals, maintain portal accounts and customer-specific requirements, and monitor for rejected invoices, missing information, and other issues requiring follow-up.

Manage the ACH autopay, including failed drafts and account changes. Communicate with Sales, Customer Service, Accounting, and other departments regarding account holds, order releases, billing discrepancies, and customer requirements, following up to ensure orders and invoices are not unnecessarily delayed. Prepare reports, maintain tracking spreadsheets, and assist with other departmental reporting and administrative needs.

Perform other duties and special projects as assigned. Position Requirements Associates degree; additional education or relevant experience preferred. 2+ years of administrative, accounting, billing, collections, customer service, or related experience preferred. Strong attention to detail and ability to accurately manage multiple tasks and deadlines.

Comfortable working with ERP systems, ticketing systems (KACE or similar), customer portals, payment processing platforms, Microsoft Office, and other business software. Strong organizational and follow-up skills. Ability to communicate professionally and effectively with both internal departments and external customers.

Ability to research issues, identify missing information, and take appropriate action to resolve problems. Ability to work independently while maintaining strong communication with the Collections team and other departments. Strong problem-solving skills and a customer-service mindset. THE COMPANY Since 1911, State Industrial Products has helped customers "Care for Work Environments"®.

Throughout the years, our main focus has been to help customers enhance building environments and improve equipment productivity. No matter where you go in the United States, Canada or Puerto Rico, you will find State products hard at work in every industry imaginable. From market leading drain maintenance and air care programs to innovative cleaning systems, maintenance supplies and auxiliary programs, State Industrial Products offers facility management benefits that are second to none.

We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in! EOE Statement: State Industrial Products is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact our Human Resources Department. #LI-CF1 #LI-Hybrid #Hybrid. Jobs #Career. Opportunity #IND3